Customer and Personal Service Skills & Knowledge Gaps for Janitors and Cleaners, Except Maids and Housekeeping Cleaners
Janitors and Cleaners, Except Maids and Housekeeping Cleaners
Very Low
Customer and Personal Service Skills & Knowledge Gaps for Transportation Security Screeners
Transportation Security Screeners
Medium
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
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Public Safety and Security Skills & Knowledge Gaps for Janitors and Cleaners, Except Maids and Housekeeping Cleaners
Janitors and Cleaners, Except Maids and Housekeeping Cleaners
Low
Public Safety and Security Skills & Knowledge Gaps for Transportation Security Screeners
Transportation Security Screeners
Medium
Public Safety and Security
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
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Critical Thinking Skills & Knowledge Gaps for Janitors and Cleaners, Except Maids and Housekeeping Cleaners
Janitors and Cleaners, Except Maids and Housekeeping Cleaners
Very Low
Critical Thinking Skills & Knowledge Gaps for Transportation Security Screeners
Transportation Security Screeners
Medium
Critical Thinking
Thinking about the pros and cons of different ways to solve a problem.
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English Language Skills & Knowledge Gaps for Janitors and Cleaners, Except Maids and Housekeeping Cleaners
Janitors and Cleaners, Except Maids and Housekeeping Cleaners
Very Low
English Language Skills & Knowledge Gaps for Transportation Security Screeners
Transportation Security Screeners
Medium
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
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Active Listening Skills & Knowledge Gaps for Janitors and Cleaners, Except Maids and Housekeeping Cleaners
Janitors and Cleaners, Except Maids and Housekeeping Cleaners
Low
Active Listening Skills & Knowledge Gaps for Transportation Security Screeners
Transportation Security Screeners
Medium
Active Listening
Listening to others, not interrupting, and asking good questions.
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Coordination Skills & Knowledge Gaps for Janitors and Cleaners, Except Maids and Housekeeping Cleaners
Janitors and Cleaners, Except Maids and Housekeeping Cleaners
Low
Coordination Skills & Knowledge Gaps for Transportation Security Screeners
Transportation Security Screeners
Medium
Coordination
Changing what is done based on other people's actions.
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